Privacy Policy

SaveMyDigital Inc. ("SMD", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard personal information across savemydigital.com, the SMD member portal, assessment tools, certification programs, and related services (the "Services"). It applies to users in Canada, the United States, and other jurisdictions where the Services are available.

This policy is intended to align with PIPEDA, Quebec Law 25, and applicable U.S. state privacy laws, including CCPA/CPRA, Virginia CDPA, Colorado CPA, and Texas TDPSA.

1. Information We Collect

• Account & profile data: name, email, phone, organization, role, and login credentials.
• Assessment responses: answers provided during digital readiness assessments, quizzes, and certification activities.
• Payment & billing data: necessary transaction details processed through secure payment providers.
• Usage & device data: log data, browser type, IP address, pages visited, and interaction events used to improve the Services.
• Support & communications: inquiries, support tickets, email replies, and call recordings where disclosed.

2. How We Use Information

• Provide, operate, and improve the Services.
• Process payments and manage subscriptions.
• Deliver assessment results, reports, and personalized recommendations.
• Run certification, referral, and specialist programs.
• Communicate service updates, security alerts, and support messages.
• Detect, investigate, and prevent fraud or abuse.

We do not sell personal information to third parties.

3. Consent & Marketing Communications

We separate operational communications from marketing communications. Where required by law, we obtain explicit consent before sending commercial electronic messages.

• Operational: account notices, payment receipts, and security alerts.
• Marketing: educational content, product updates, and offers — only where consent is obtained or permitted.
• You may unsubscribe at any time using the link in our emails or by updating your communication preferences in your account settings.

4. Data Sharing & Disclosure

• Service providers: trusted vendors that help operate the Services under confidentiality and security obligations.
• Legal & compliance: disclosure when required by law, regulation, or legal process.
• Business transfers: disclosure in connection with mergers, acquisitions, or asset sales, with notice where practicable.
• Aggregated or de-identified data: internal analytics and reporting that cannot reasonably identify you.

5. Data Security

We implement administrative, technical, and physical safeguards intended to protect personal information, including encryption at rest and in transit, access controls, and operational security practices. Despite these measures, no system can guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Account and assessment data may be retained to support continuity of service and client records.

7. Your Rights

• Access & correction: request access to your personal information and ask us to correct inaccuracies.
• Deletion: request deletion where legally permitted, subject to retention and contractual obligations.
• Portability: where applicable, request a structured export of your data.
• Objection & restriction: object to certain processing or request restricted processing where legally permitted.

To exercise these rights, contact support@savemydigital.com. We may verify your identity before fulfilling requests.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Services, remember preferences, understand usage, and improve performance. You can control cookie settings through your browser. Disabling cookies may affect functionality.

9. Third-Party Services

The Services may integrate or link to third-party platforms, including specialist tools, payment processors, and analytics providers. Third-party privacy practices are governed by their own policies. We encourage you to review those policies.

10. Children's Privacy

The Services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us for removal.

11. Cross-Border Transfers

Personal information may be processed in Canada, the United States, or other jurisdictions where our service providers operate. Where required, we take steps to ensure appropriate safeguards are in place for cross-border transfers.

12. Changes to This Policy

We may update this policy periodically. Material changes will be posted on this page with an updated effective date. Continued use of the Services after changes become effective constitutes acceptance of the revised policy.

13. Contact

For privacy questions or requests, contact:

• SaveMyDigital Inc.
• Email: support@savemydigital.com